Customer Care Policy

We aim to respond within 24–48 hours on business days.

Support includes service inquiries, account management, billing clarification, and technical integration questions.

As a B2B provider, we do not offer refunds or consumer-style cancellation rights. Support is limited to contracted services.

If issues remain unresolved, they may be escalated to senior management. Legal disputes shall be handled under Spanish law.

Support is available in English and Spanish.