Privacy & GDPR Policy

Our commitment to protecting your data and ensuring GDPR compliance

1. Data Controller

The data controller is Arosoft Technology SL, with registered office at Crt Cadiz, Km 189, Andasol Business Centre, Office 13, 29604, Marbella, Spain, contact: [email protected].

2. Data Collected

We collect limited business data, including:

  • Business contact details (name, email, phone)
  • Company information for contracts, billing, and communication

3. Purpose of Processing

Data is processed to:

  • Provide and manage services
  • Communicate with clients
  • Execute contracts and invoices
  • Share data with third parties only when contractually agreed with the Client

4. Storage & Security

Data is stored securely on Amazon Web Services (AWS) servers. We use industry-standard encryption, access control, and monitoring. The Company does not access client emails beyond what is necessary for service provision.

5. Data Sharing

We share data only when:

  • Required by the Client's agreement (e.g., with partners, acquirers, or payment providers)
  • Legally required by authorities
  • With trusted service providers under GDPR-compliant agreements

6. International Data Transfers

Where data is transferred outside the EEA, it is safeguarded using EU-approved Standard Contractual Clauses or other GDPR-compliant measures.

7. Retention Period

Data is kept only as long as necessary for business purposes and legal compliance (e.g., tax obligations).

8. Rights under GDPR

Clients have the right to:

  • Access, correct, or delete their data
  • Restrict or object to processing
  • Request portability of their data
  • File a complaint with the Spanish Data Protection Agency (AEPD)

Requests can be made to [email protected].

9. Cookies & Tracking

Our website uses cookies and similar technologies to ensure proper functionality, enhance user experience, and analyze website traffic.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to operate securely and correctly (e.g., session management, security).
  • Analytics & Performance Cookies: Help us understand how visitors use our website and improve our services (e.g., Google Analytics).
  • Functional Cookies: Support additional features such as remembering preferences.
  • Marketing Cookies: Used only if explicitly enabled by the user to track engagement and deliver relevant ads.

Managing Cookies:

Users can accept, reject, or customize cookie preferences at any time through the cookie banner or by adjusting their browser settings. Please note that disabling essential cookies may affect website functionality.

For more details on cookies and data usage, contact us at [email protected].

10. No Automated Decision-Making

We do not engage in automated profiling or decision-making without Client knowledge.

11. Data Protection Responsibility

The Company's management is responsible for compliance with GDPR. For inquiries, contact [email protected].

Data Protection Contact

Data Controller: Arosoft Technology SL

Address: Crt Cadiz, Km 189, Andasol Business Centre, Office 13, 29604, Marbella, Spain

Email: [email protected]

Phone: +34 613239113